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Shipping & Delivery

Shipping and Delivery Policy for Vitalime E-Commerce Website

Vitalime values customer shopping experience and satisfaction significantly. We ensure that orders are delivered timely, swiftly, and seamlessly. To understand the shipping and delivery terms, we encourage you to read the policy carefully.

We reserve the right to modify, update, and alter the Shipping and Delivery Policy anytime without prompt. Updated Policies will always be available on our website.

Our shipping and delivery policy is detailed below:

Shipping Charges:

We aim to provide our customers with reasonable charges and safe shipping options.

  • All Orders over INR 499 qualify for free shipping.
  • All Orders below INR 499 will incur a flat shipping fee of INR 50.

The Shipping charges are subject to change and increase without notice.

Shipping Partners:

For smoother delivery, we have partnered with trusted shipping companies to guarantee timely product delivery, which includes:

  • FedEx
  • Delhivery
  • Ecom Express

Estimated Delivery Time:

We strive to deliver products within 2-7 business days, depending on the delivery address. For prompt delivery, it is essential that you provide us with accurate, updated, and true information.

Delivery times may fluctuate during peak seasons and holidays.

Order Tracking:

Once the shipment is processed, you will receive an email notification and SMS containing order tracking information.

Additionally, you can track your order by logging into your account on our website. If you do not receive shipping and tracking information, you can reach out to our customer support team for queries or concerns related to your order.

Delivery Attempts:

We understand that sometimes you may not be available to receive your order. Our trusted shipping partners will make three delivery attempts before returning the product to us.

If the initial delivery is unsuccessful, please contact our customer support team to reschedule.

Damaged or Defective Products:

If you receive a damaged or defective product, please notify us within 48 hours of receipt. We will arrange for a replacement or refund per our returns policy. You can find out more about returns in our Cancellation and Refunds policy.

Cancellation Policy:

We enable our customers to cancel orders before shipment has been processed. Once shipped, orders cannot be canceled at all. We advise customers to check the cart items carefully, the quantity, and the products, so the need for cancellation at later stages does not occur.

We trust that our shipping and delivery policy clarifies our procedures and ensures a seamless shopping experience on Vitalime.

For further inquiries, please don't hesitate to reach out to our customer support team.